Shipping policy

Shipping Policy & Information

We're pleased to offer Royal Mail as our shipping provider, and we only ship withn the UK.

When placing your order our website will automatically estimate shipping costs based on the weight of your order and your delivery address.

All of our shipping costs are based on rates provided by our shipping providers and not something we make up for profit.

Orders are generally dispatched within 24 hours after receipt of payment (Excluding Weekend & Bank Holidays) & are shipped via your chosen shipment method.

All of our orders are packed in amply sized boxes and your items will be well protected.

Once your order has been shipped you'll receive a shipping confirmation email, if the shipping method you've selected includes tracking information this will be included in the shipping confirmation email. You can also check this by selection the order in the "My Account" section of our website.

We do our best to pick, pack and process as many orders as possible during the day however, any orders placed after 2PM will be processed the following working day.

Our Royal Mail collection is 2:30PM Monday - Friday

Expected Delivery Times


Please find below a breakdown of the shipping methods available and their expected delivery times.

United Kingdom

 

Royal Mail Signed For (Tracking Included) - Expected 1-3 working days Royal Mail Small Parcel (No Tracking) - Expected 1-3 working daysFree Shipping UK (Tracking Included) - Expected 3-5 working days
Please note - These delivery targets are estimates, cannot be guaranteed and may be subject to delays.

Within the UK we offer DHL Express exclusively. DHL advise that a parcel travelling within the UK is expected to arrive within 1-2 working days however, these delivery targets are estimates, cannot be guaranteed and may be subject to delays.


Please note - These delivery targets are estimates, cannot be guaranteed and may be subject to delays.


We reserve the right to withdraw our Free Shipping option at any time. In addition to this our Free Shipping option is only available to customers within the UK for orders exceeding £30 and under 2KG in weight. If you order surpassed this maximum weight this shipping option will be removed.

 

Lost In Transit Parcels


If you haven't received your parcel and are concerned this may have been lost in transit we've included below the information we have from our couriers including dates in which we can class a parcel as lost in transit.

United Kingdom


Find estimated delivery times here - When will my item arrive?

If you're concerned your parcel has gone missing please follow the following link for more information- I think my item is lost - I haven't received my delivery yet? UK

If you require any further assistance please contact customer service at customerservice@chefsflavours.co.uk

If your parcel has not arrived within 7 working days of your expected delivery date please contact us at customerservice@chefsflavours.co.uk with your order number and we’ll investigate this on your behalf where applicable.

 

Drop Shippers


We understand that in some cases it may seem reasonable to use a drop-shipper when purchasing with us however, please be aware our services will only cover your parcel to the destination you've entered on your shipping address.

If your parcel encounters problems while travelling from us to your drop shipper we'll do all we can to help.

Once your parcel has been successfully delivered to your drop-shipper we are no longer responsible for your parcel and any problems you may encounter after this will need to be handled by your drop-shipper.

We are unable to send returns labels should your parcel encounter being delivered to your drop-shipper and if you'd like to return your parcel to us we (the company) are not liable for any fees to return this parcel to us.